MyLiveChat
mylivechat signup
mylivechat contacting
mylivechat dashboard
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Our Review

Datingscout.com.au Author Chris Pleines
From: Chris Pleines
 • Reading Time: 4 minute(s)

MyLiveChat is a companu that provides live chat service to help increase website conversion rates through click to chat and live custom support features.

Website owners may subscribe to them to add a live chat support to their pages.

It promises to increase the activity in the website through the customer support chat feature and of course cater to the questions of the people who visited the site.

If you are looking for a chat dating app, MyLiveChat may not be for you. You can find great apps in our Chat category. But if you wish to know more about MyLiveChat, read on as we flesh out their services for you.

New members at MyLiveChat in April 2024 in comparison

Here you can see how membership figures at MyLiveChat are developing compared to others

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MyLiveChat Members

Members
4,000 from Australia
Members activity
1,000 active weekly
Gender Proportion
40 %
60 %
  • Members are website owners
  • Support team staff replies to live chat users
  • Users come from across continents
  • Most of the members are from the United States
  • Male members use the service more

Users of the live chat feature hail from all over the world but the mojority comes from the United States. Other countries with MyLiveChat users include India, China, Italy, United Kingdom, Indonesia, Colombia, Canada, and Peru.

In terms of gender, most people who use the service are males on who are on the 25 to 34 age range. This means that most people who seek the site's services are mostly hip, and young people who run their own websites.

The male population is also significantly higher than the females at 60 percent.

Females
Males

MyLiveChat Age Range and Age Distribution

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55+

How to Sign Up for MyLiveChat

mylivechat signup
  • Creating an account is fast and easy
  • Server location is required
  • Only people who has a website can join
  • Security features during signup is implemented
  • Joining is free

Creating an account with MyLiveChat is fast and easy. You will only have to input some necessary details such as your name, email address, chosen password, and the server location of your website.

As a security measure, the site will ask you to type in the code shown at the bottom of the registration form before you may proceed. This is to filter out unwanted bots from entering the site.

After typing in all your details, you will be brought to your dashboard where you can start using the site's services for free. A dialog box with a code will pop-up; you will need to copy the code inside the box to embed on your website so the MyLiveChat plugin shows up on your page.

Making Contact on MyLiveChat

mylivechat contacting
  • Embed the plugin to your website
  • Talk to your customers through the dashboard
  • You can customise how your plugin will work
  • Organize your account on the MyLiveChat website
  • Organise your account on the MyLiveChat website

MyLiveChat will provide you with a dashboard on the website so you can organise, customise, and fix the settings of your website's live chat plugin.

You can talk to your website visitors using the dashboard, but you will have to embed the code on your page's backend before it becomes visible. The dashboard works on the browser, but MyLiveChat recommends that you install their software to easily manage your live chat tool.

The communication on using MyLiveChat will be between you as the site admin and the customers/visitors of your website. Overall, it does its work in making your site more accessible to your target audience and you can hear from them better using the tool.

MyLiveChat Profile Quality

mylivechat dashboard
  • Anyone can use the chat tool on your website
  • Your will not get a profile page
  • Your site visitors will not get a profile page
  • You can customise how your live chat tool will look like on your website
  • You can set your live chat tool to online or offline

    MyLiveChat will not give its members or your website visitors a way to create their own profile page. Instead, you will have a dashboard where you can control your live chat tool's settings and preferences.

    To personalise the tool more, you can change its colours, logo, and overall appearance. There are a bunch of templates available that you can use to make the set up easier.

    The tool is a great addition to your website if you wish to engage to your readers and visitors for an affordable price—you can even get it for free if you can forego the perks and use only the basic service.

    MyLiveChat App

    mylivechat app
    • The app is free to download
    • The app is available for Apple and Android devices
    • Use the app anywhere
    • People who can login at the same time depends on your suscription
    • Features on the desktop and app are similar

    The app will give you similar features that the desktop has, but it will only allow a specific number of people that can login at the same time based on the subscription plan you have.

    Nevertheless, getting the app is a great addition to the tool because it will let you control the live chat features wherever you are. It is also downloadable for free so having it is a win-win.

    MyLiveChat Real Life Review

    This tool is handy. I can talk to my customers wherever I go without having to open my website. I just install the app on my phone and reply to them during my downtime. I hope more website owners will take advantage of this service. - Paul, 42, Entrepreneur

    The tool helped with my sales because I can talk to my customers now by chatting. Right now, I just let the messages come in and answer them later when I have the time. I got MyLiveChat for free but I am planning to have it upgraded so I can have another person answer the people. I hope it's going to be worth it. - Olsen, 37, Sale

    Design and Usability

    It may take a while before you get used to the functions inside the dashboard because it is highly-customisable.

    There are many templates, buttons, and setting that you can mix and match to achieve your desired chat window look, so expect that you will have to go through every tab to get the hang of it.

    Despite this, there is a 24/7 customer service support that you can use if you ever find yourself lost along the way.

    MyLiveChat Costs and Prices

    Free Features
    • Create an account
    • Use the live chat plugin
    • Customise the tool according to your preferences
    • Spell checker and canned responses
    Premium Features
    • Add more people to use the account at the same time

    Is MyLiveChat expensive or cheap?

    In comparison to other providers MyLiveChat is average.

    Duration / Credits / CoinsCostsTotal
    Starter Plan
    ?
    1 SeatUnlimited AgentsUnlimited DeptsUnlimited WebsitesUnlimited Chats3 Year Chat History
    1 Month15.00 USD / Month15.00 USD
    Basic Plan
    ?
    2 SeatsUnlimited AgentsUnlimited DeptsUnlimited WebsitesUnlimited Chats5 Year Chat History
    1 Month29.00 USD / Month29.00 USD
    Corporate Plan
    ?
    5 SeatsUnlimited AgentsUnlimited DeptsUnlimited WebsitesUnlimited Chats5 Year Chat History
    1 Month59.00 USD / Month59.00 USD
    Enterprise Plan
    ?
    10 SeatsUnlimited AgentsUnlimited DeptsUnlimited WebsitesUnlimited Chats10 Year Chat History
    1 Month99.00 USD / Month99.00 USD
    mylivechat cost us
    Payment Options
    • Credit Card
    • PayPal

    There is a free plan that has complete features but will only give you 1 seat. All plans include unlimited chats, canned responses, proactive chats, customisable widgets, chat history and very fast message delivery. My LiveChat is an on-demand, pay as you go, no contract, cancel anytime live chat solution.

    A "seat" is what the site calls anyone who logs into MyLiveChat agent console. For the basic plan (2 seats), it means you can have multiple agents but only 2 agents are allowed to be online at the same time.

    Prices are all in USD.

    Special Features

    MyLiveChat has the following special features for you to enjoy:

    Chat Window Appearance

    You can change how your chat window will look like on the website just by ticking a few boxes and playing with the options.

    Custom Message

    You can customise the message that will appear on the pre-chat and offline message windows. You can set up the language it uses, but the default will always follow the language in your server location.

    Exit Survey

    Add more engagements to your site by setting up exit survey questions. The questionnaire will be entirely up to you, but default messages are provided.

    Our rating

    Signing Up: 3.5 / 5
    Making Contact: 4.0 / 5
    Profile Quality: 3.5 / 5
    Real Life Review: 3.0 / 5

    Editor's Conclusion

    Datingscout.com.au Author Chris Pleines
    Chris Pleines
    Founder of Datingscout and Author of the book "Online Dating for Dummies"
    If you are looking for an affordable live chat tool for your website, then MyLiveChat is one of the good options out there. You can try it for free, and later upgrade if you want to get the other features that it offers. Website owners will surely find this service a good addition to their pages. Do you own a website? Signup at MyLiveChat now

    MyLiveChat FAQ

    Facts

    What is MyLiveChat?

    It is a live chat tool provider for websites so that the owners can talk to their page visitors.

    Does MyLiveChat have an app?

    Yes, it does. You can download it for free on your Android or Apple device.

    Usability

    How does My LiveChat service work?

    When you subscribe to the service you will be able to chat real-time with your website visitors.

    What's a MyLiveChat seat?

    A seat is what the site calls anyone who logs into the agent console. For the basic plan (2 seats), it means you can have multiple agents but only 2 agents are allowed to be online at the same time.

    Costs

    Is MyLiveChat free?

    The site offers a free plan that will have all the available features but will only have one seat. Upgrade if you want more seats on your account.

    Do I need to enter my credit card details for the MyLiveChat free trial?

    No. You don't need to provide any credit card details for the free trial.

    Can I cancel my subscription anytime?

    Yes, you may cancel or upgrade your MyLiveChat subscription anytime.

    Do I have to pay for each agent account in MyLiveChat?

    No, you can create additional agent accounts free of charge. You only pay for additional agent seats.

    How does the free MyLiveChat account work?

    No credit card is required and you can upgrade to other plans whenever you are ready. A free live chat account has these limitations: 1 Seat and No White Label.

    What forms of order does MyLiveChat accept?

    You can use Paypal to accept online order in a secure and reliable way. All major Credit Cards are accepted. You do not require a PayPal account to purchase using your credit card.

    Security

    Is MyLiveChat safe?

    The site employs security features to filter out bots and other unwanted users from penetrating their system.

    Is MyLiveChat legal?

    The site is legal as it provides services that abide by the laws of the countries where it operates.

    Do I have to sign a long-term contract with MyLiveChat?

    Nope. You'll be charged monthly and you can cancel or change plans anytime. If you cancel, you'll only be charged for the current month. You won't be charged again after that.

    Who can see our chats and files? Do MyLiveChat read them?

    Privacy and security is a top priority. The site has taken measures to make sure no one outside of your team can access your chats and files.

    Is my data secured?

    Yes, MyLiveChat provide security in the same way banks do. You should work with your application through secure and encrypted SSL connection.

    Can I change number of seats at MyLiveChat anytime?

    Yes, at any time! If you change the number of seats in the middle of the month, we will charge you just for real usage.

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    Contact details

    Company:My LiveChat
    Address:198 Kennedy Street West Aurora, ON L4G 2L7 Canada
    E-Mail:support@mylivechat.com
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